Clinical & Operational Excellence in Hospice & Home Care
We'll help make sure your next survey is a success. Whether switching accrediting bodies or seeking deemed status, we will guide you through the entire accreditation process.
We provide customized training, education, and education, including continuing education for your clinicians. We offer workshops, webinars, and seminars, presented in person or remotely.
We can help support the successful implementation of your continuous quality improvement program. We take the complex and make it simple for leaders and staff to easily execute at a high level.
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Understand: In-depth discovery assessment
Identify: Pinpoint bottlenecks and inefficiencies
Prioritize: Agree on the highest return activities
Plan: Create a clear strategy for success
Partner: Guide and support plan implementation
Evaluate: Assess the effectiveness and sustainability
Process Improvement: Revise and refine interventions
Our values direct our steps and guide how we interact with clients and deliver our services.
Excellence comes from a team that is unified in the vision set before them. Aligning towards a common goal and getting very clear on the desire outcomes.
Leaders are the key to a culture and morale that fosters excellence. Leaders need consistent education, support, and accountability to succeed.
A byproduct of all of the efforts to achieve excellence is rapid growth. Increased census, margins, improved quality indicators, and compliance.
MSN RN, CHPN, RAC-CT, C-DONA
Owner and Executive Consultant
Nena Hart is a Registered Nurse with a Masters in Nursing Administration and has a history of transforming stagnant operations struggling with their staffing and systems into thriving regions with high-performing teams.
Through more than a decade of post-acute care leadership, Nena has seen the negative effects of staffing instability on census growth, quality and survey outcomes. Nena was able to grow the census in her own region from 700 to over 1500 patients and opened 10 denovo locations, all in under 3 years.
She is a certified ACHC and CHAP accreditation consultant in Home Care, Palliative Care, Hospice and Home Health. As the area vice president of operations, she led her region to the largest single parent provider survey in the nation at that time.
She is a Certified Lean Healthcare Professional (CLHP) and is the Owner of Hart Healthcare Solutions, which helps post-acute care organizations take back the operational health of their organization, improve efficiency, stop the vicious cycle of critical staffing, enhance survey outcomes, and ultimately improve patient care.
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