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Welcome
13 Lessons-
StartEvaluating Current Practice
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StartImplementing Your Process
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StartOther Sources of Allegations
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StartIdentify Patients At Highest Risk For Abuse
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StartInitial Steps
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StartSuspension Pending Investigation
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StartSexual Allegations
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StartRecognizing Abuse
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StartAssessing The Resident Post-Occurrence
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StartIncident/Occurrence Reports
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StartThe Investigation Packet
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StartIDT - Circle Back & Summarize
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StartFollow-Through & Follow-Up
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Investigation Process For Survey Success
This Learn to develop and implement thorough investigations and a tightly established process.
Course Summary
Course Curriculum
Nena Hart
MSN RN, CHPN, CLHP, C-DONA, RAC-CT
Nena transforms stagnant operations struggling with staffing and systems into thriving operations with high-performing teams.
Through more than a decade of leadership, Nena has seen the negative effects of staffing instability on census growth and quality outcomes. She created a formula to sustainably solve the staffing crisis for healthcare providers of the chronically ill and aging.
Nena has extensive compliance experience and consistently successful outcomes with surveys from various regulatory bodies at providers of different sizes and industries. Nena has her Masters in Nursing Administration and is the Founder of Hart Healthcare Solutions, which helps senior care providers take back the operational health of their organization, stop the vicious cycle of agency use and critical staffing, enhance survey outcomes, and ultimately improve patient care.
